Southern Computer Co
Effective date: 01 Jan 2026
Southern Computer Co is committed to protecting your privacy and handling personal information in an open, transparent and secure manner.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with us, use our website, engage our services, submit an enquiry, request support, respond to an advertisement, subscribe to marketing communications or otherwise communicate with us.
Southern Computer Co provides IT products and services, managed IT support, cyber security services, Microsoft 365 and cloud services, telephony and 3CX phone systems, networking, backup and disaster recovery, monitoring, remote support and related technology services to businesses and organisations.
For the purposes of this Privacy Policy, “Southern Computer Co”, “we”, “us” and “our” refers to Southern Computer Co.
Business contact details:
Southern Computer Co
9/10 Orient St
Batemans Bay NSW 2536
Australia
Phone: 02 4474 2477
Email: info[at]southerncomputerco[dot]com
Website: southerncomputerco.com
We may collect personal information that is reasonably necessary for us to provide our services, manage customer relationships, respond to enquiries, deliver support and operate our business.
This may include:
Contact details
Examples: name, business name, job title, email address, phone number and address.
Business information
Examples: company details, staff contact details, service locations, billing details and account notes.
Support information
Examples: ticket details, support requests, screenshots, device names, usernames, system information, error messages, diagnostic information and technical notes.
Account and access information
Examples: usernames, permissions, licence details, service configuration information, tenant information, mailbox information and authorised contact details.
Website information
Examples: IP address, browser type, device information, pages visited, referral source and enquiry form submissions.
Security and monitoring information
Examples: alerts, logs, endpoint information, network events, backup results, system health information and security tool notifications.
Billing information
Examples: invoice details, payment status, transaction references and account history.
Marketing information
Examples: newsletter subscriptions, campaign responses, contact preferences, advertisement enquiry details and communication history.
We do not intentionally collect sensitive information unless it is necessary for the services we provide, required by law, or provided to us by you or your authorised representative.
We may collect personal information when you:
Contact us
Examples: by phone, email, website form, social media, online enquiry or customer support request.
Become a customer
Examples: during onboarding, quoting, account setup, service implementation or project delivery.
Request support
Examples: through support tickets, remote support sessions, phone calls, emails, screenshots, diagnostics or onsite visits.
Use our website
Examples: through cookies, analytics tools, advertising tools and website forms.
Use our managed services
Examples: through monitoring, backups, cyber security tools, cloud systems, endpoint tools, support platforms and reporting systems.
Interact with third-party platforms
Examples: Microsoft 365, 3CX, hosting systems, cloud services, security tools, backup systems, networking tools and other platforms we support.
Engage with our marketing
Examples: newsletters, campaigns, downloadable resources, Facebook or Instagram advertisements, lead forms, events, promotions or enquiries.
We may also collect information from authorised representatives, vendors, service providers, public sources, referral partners or systems we manage on behalf of customers.
We collect and use personal information for purposes including:
Providing services
Examples: IT support, managed services, cyber security, cloud services, Microsoft 365, telephony, backup, monitoring and related technology services.
Customer support
Examples: responding to support tickets, troubleshooting issues, providing remote or onsite support and following up service requests.
Account management
Examples: onboarding, service reviews, renewals, proposals, billing, account administration and customer communications.
Security
Examples: monitoring threats, investigating alerts, protecting systems, responding to incidents and helping customers reduce cyber risk.
Compliance and risk management
Examples: maintaining business records, meeting legal obligations, supporting audit requirements and managing insurance or dispute matters.
Website and marketing
Examples: responding to enquiries, improving our website, measuring advertising performance and sending relevant communications.
Service improvement
Examples: improving processes, support quality, reporting, documentation, automation and customer experience.
We may use personal information to contact you about services, support updates, security notices, invoices, proposals, renewals or relevant business communications.
As an IT service provider, we may have access to customer systems, accounts, devices, networks, logs and business data when delivering services.
This access is used only for legitimate service delivery purposes, such as:
IT support
Examples: troubleshooting computers, servers, software, email, printers, applications and user access.
Cyber security
Examples: monitoring alerts, reviewing security notifications, investigating suspicious activity and responding to incidents.
Backup and recovery
Examples: monitoring backup status, restoring data and verifying backup health.
Cloud services
Examples: managing Microsoft 365, SharePoint, OneDrive, Teams, Azure or related services where applicable.
Network services
Examples: managing routers, firewalls, switches, Wi-Fi, VPNs, internet connectivity and network monitoring.
Telephony
Examples: managing 3CX, phone systems, call routing, extensions and related communications services.
Business systems and applications
Examples: assisting with configuration, access, updates, integration and technical support where authorised.
Website, DNS and hosting-related services
Examples: assisting with domains, DNS records, email records, SSL certificates or hosting-related settings where we are engaged to do so.
We treat customer system access and customer data as confidential and restrict access to authorised personnel who require it to perform their role.
We may disclose personal information where reasonably necessary to provide our services, operate our business, comply with legal obligations or protect our rights.
This may include disclosure to:
Technology vendors
Purpose: licensing, support, cloud services, cyber security tools, software platforms and service delivery.
Hosting and cloud providers
Purpose: website hosting, email, storage, backup, infrastructure and cloud services.
Telecommunications providers
Purpose: internet services, voice services, phone numbers, carriage services and support.
Payment and accounting providers
Purpose: billing, invoicing, payment processing, bookkeeping and account administration.
Professional advisers
Purpose: legal, accounting, insurance, compliance and business advice.
Regulatory or law enforcement bodies
Purpose: where required or authorised by law.
Contractors and service partners
Purpose: where required to deliver services on our behalf.
Marketing and communication platforms
Purpose: email newsletters, customer communications, online forms, advertising enquiries and campaign management.
We take reasonable steps to ensure third parties handle personal information securely and only for authorised purposes.
Some of the systems, platforms and vendors we use may store or process data outside Australia. This may include cloud, security, backup, monitoring, analytics, ticketing, hosting, advertising, email marketing or communications platforms.
Where personal information is disclosed or stored overseas, we take reasonable steps to ensure appropriate safeguards are in place, having regard to the nature of the service and the provider.
Our website may use cookies, analytics tools and similar technologies to improve website performance, understand visitor behaviour and assist with marketing.
This information may include:
Device information
Examples: browser, device type, operating system and screen size.
Usage information
Examples: pages viewed, time on site, referral source and interactions.
Technical information
Examples: IP address, approximate location and cookie identifiers.
Advertising information
Examples: campaign source, advertisement interactions, lead form submissions and conversion tracking.
You can manage or disable cookies through your browser settings. Some website features may not work as intended if cookies are disabled.
We may send marketing communications about our services, updates, events, offers or relevant technology and cyber security information.
This may include communications sent through email marketing platforms, social media advertising platforms, website forms, lead forms or customer relationship systems.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We may still send important service, billing, security or account-related communications where necessary.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our security measures may include:
Access controls
Examples: role-based access, least privilege, account permissions and authorised user controls.
Authentication
Examples: multi-factor authentication and secure account practices where appropriate.
Monitoring
Examples: security alerts, logging, audit trails and incident detection where applicable.
Encryption
Examples: encryption where supported by relevant systems and providers.
Secure storage
Examples: reputable cloud, hosting, backup and business platforms.
Staff controls
Examples: internal procedures, confidentiality expectations, access restrictions and training.
Backup and recovery
Examples: data protection and recovery processes where applicable.
Secure support practices
Examples: controlled remote access, support documentation and identity verification where appropriate.
No method of electronic transmission or storage is completely secure, but we take privacy and security seriously and apply safeguards appropriate to the information we handle.
We retain personal information for as long as reasonably required for the purpose it was collected, including to provide services, meet legal or accounting obligations, resolve disputes, maintain business records and support security or operational requirements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it, unless we are required to retain it by law or for legitimate business purposes.
You may request access to the personal information we hold about you.
You may also request that we correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details below. We may need to verify your identity before processing your request.
If you have a concern or complaint about how we handle personal information, please contact us first so we can review and respond to your concern.
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Our website, emails, advertisements or communications may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations or privacy practices.
The updated version will be published on our website with a revised effective date.
For privacy enquiries, access requests, correction requests or complaints, please contact:
Southern Computer Co
9/10 Orient St
Batemans Bay NSW 2536
Australia
Email: info[at]southerncomputerco[dot]com
Phone: 02 4474 2477
Website: southerncomputerco.com
Copyright © 2026 Southern Computer Co. Privacy Policy
